Right now most chatbot widgets are scripted and require forethought from the admin or business owner. So it's pretty hard figuring out the comment questions on your own or formulating them over time. Even harder when you don't know your customer journey or haven't solidified the ideal customer fit.
This is exactly why I created a bot [1] that blends chatbots and Stack Overflow together. You can have an automated first-line support system without scripting or conversational dances.
- Instead of conversations, you can reuse previous question/answers.
- Instead of guessing FAQs, you can let your users define them for you.
- When questions don't exist, they get catched in the traditional support flow (email). Then overtime, this effort declines.
This is exactly why I created a bot [1] that blends chatbots and Stack Overflow together. You can have an automated first-line support system without scripting or conversational dances.
- Instead of conversations, you can reuse previous question/answers. - Instead of guessing FAQs, you can let your users define them for you. - When questions don't exist, they get catched in the traditional support flow (email). Then overtime, this effort declines.
[1] https://getchipbot.com