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So their network hasn’t had any downtime? Any idea why they would only guarantee 99.9% uptime on their network?



I've been a hetzner customer for the past 5.5 years now, so far I've received 21 emails from their status reports as follows:

10 from failures (2 or 3 of which directly affected me),

10 emails stating when planned maintenance of certain resources will occur

1 email to let me know of the spectre and meltdown vulnerabilities.

So far i'm pretty happy customer, and sending business their way and migrating client's sites to their cloud offerings.


I haven't noticed any downtime either -- all my downtime has been my own doing -- I only run a few small sites and periodically staging versions of client applications so I don't have a crazy amount of load.

I've been using Hetzner for roughly 2 years and am a pretty happy customer.

I can say though that the latency is pretty bad when compared to local options -- their server are pretty geographically far from where I and others who use some of my apps access from, and I get ~200ms of latency that I can't do much about. I've looked a traceroute and it's not their network but rather some points in between.


In the past two years, I remember they have done scheduled infrastructure maintenance twice and unscheduled interruption for a few hours. So, no, it's not 100%. But, AWS has also had some interruptions. From personal experience, this Hetzner downtime has simply been negligible enough. Bigger issue have been replacing commodity memory a few times, which could have been avoided by paying a few more dollars for more quality.




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