I don't think they're stonewalling the issue. They need to figure out what happened, they need to figure out who got affected, they need to figure out how to refund their money, with ACH it's slow. Friday is the worst day, banks are closed Sat, Sun and Mon (Banking holiday, President's day), their customer service lines, emails are probably flooded. Their legal team might have already taken a few calls, their PR department is working as hard as possible, their retention team is also trying hard to keep business. The dev team needs to also find a solution. They need to do all this, and their postmortem report probably needs to be reviewed by legal to reduce any future exposure.
Nothing will make the users happy till their money is refunded and that will not happen till Wednesday. Earliest day they can submit refunds will be Tuesday, it will show up on Wed. Same day ACH is not going into effect till Sep 2020.
> Exactly. This is one of the advantages that cryptocurrency has over banks.
If it were any sort of meaningful advantage you'd likely see banks adapting pretty rapidly. There's nothing inherently impossible about faster bank transfers - Europe already has 24/7 nearly-instant transfers via SEPA.
> The Etsy snafu will be repeated until people and businesses start to require crypto for business transactions.
I suspect for every one Etsy snafu there's a bunch of "thank goodness I could issue a chargeback" situations.
Nothing will make the users happy till their money is refunded and that will not happen till Wednesday. Earliest day they can submit refunds will be Tuesday, it will show up on Wed. Same day ACH is not going into effect till Sep 2020.