This is a really helpful list! I didn't know that I could get a year of Zendesk for free [1], or a year of Intercom at $49/mo [2].
I'm using Drift for live chat, but I want to switch to Intercom or Zendesk to have support tickets (or "team inbox"), and a help center / knowledge base.
I saw that Intercom is much more expensive than Zendesk, but noticed that most startups use them. Saw this on their marketing site: "84% of new Y Combinator companies that use a messaging tool use Intercom."
Would be interested to hear some opinions on Zendesk vs. Intercom.
I've used both on my startup (as well as Crisp) and ALL are excellent at what they do. It comes down to your use case.
We ended up with Intercom because their user/company model fitted our SaaS (i.e. one user login could be associated with multiple subscriber companies) and we could easily filter by company or users to see total activity and provide support. Drift and Crisp were modelled on the 'one user, one company' concept.
We got on the Intercom startup plan too, which really helped our cashflow (we are bootstrapped). However that runs out in a month or so, and the full price is going to be eye watering. Wish they had a stepped plan over 3 years like HubSpot which would help slower growing companies.
We hit an eye-watering price point with them and Intercom was very willing to work with us on a much more reasonable fixed price point with an annual commitment.
I'm using Drift for live chat, but I want to switch to Intercom or Zendesk to have support tickets (or "team inbox"), and a help center / knowledge base.
I saw that Intercom is much more expensive than Zendesk, but noticed that most startups use them. Saw this on their marketing site: "84% of new Y Combinator companies that use a messaging tool use Intercom."
Would be interested to hear some opinions on Zendesk vs. Intercom.
[1] https://www.zendesk.com/startups
[2] https://www.intercom.com/early-stage