That's not a very inspiring vision.
The emphasis on retail-is-the-customer-experience as opposed to customer-experience-defines-retail is only going to cause more and more problems.
TBH I expect the next few years to be something of a meltdown for sales+service, with retail following along for the ride.
That's not a very inspiring vision.
The emphasis on retail-is-the-customer-experience as opposed to customer-experience-defines-retail is only going to cause more and more problems.
TBH I expect the next few years to be something of a meltdown for sales+service, with retail following along for the ride.