What if you are working mainly with customers? BTW, the article says:
> Set the autoresponse to the smallest group possible. In many cases you can narrow it down to coworkers, and/or have a different message for people inside your organization than outside your organization.
I think the context of the blog post, "the lonely sysadmin", means "working mainly with customers" isn't its target audience.
Bikeshedding for a moment, I suspect the right response for people "working mostly with customers" is for the CRM to automatically re-route known-customer and cold-call emails to someone else on the "working mostly with customer" team, instead of first up telling customers or leads "Sorry, Bob's away for 2 weeks", which is _never_ going to be the message you want to be sending there...
