people understand that forums are there to get support, and that five-year owners with no issues don't post. but taking down posts that expose a design flaw is terrible customer service, and borderline unethical.
The determination of whether or not it's a design flaw is subjective. It could be a manufacturing flaw; millions of touchbar retina MBPs have been sold, and it seems that the issues are affecting hundreds or perhaps single digit thousands. A design flaw would manifest in a much larger percentage of machines, would it not?
