Love the build on my ThinkPad laptops, and the customer service I've received when I've had minor issues has been amazing.
They sent a tech to my house to fix one device that was delivered with a badly fitted bottom cover, even though I had a return to depot warranty. I had a keyboard that died, I asked to replace the part myself and they happily posted it out. When one of the rubber feet came off another laptop they couriered me a brand new battery overnight (the foot is glued to the battery).
And, if I want more memory or disk, I can do that myself no trouble. No seals, no glue, no warranty stickers.
Lenovo is a manufacturer that shipped spyware to the users. No thanks, I’d rather do business with Apple. To be fair to Apple, when their devices work, they usually work fine. The issues that they don’t resolve are engineering defects that are present across the entire fleet. One-off issues they are mostly good with and the warranty experience overall is better than any other brand I worked with. That said, I believe Apple Retail leadership is bankrupt and the Apple Store experience has gone to shit. It feels like Nordstrom not Apple.
They sent a tech to my house to fix one device that was delivered with a badly fitted bottom cover, even though I had a return to depot warranty. I had a keyboard that died, I asked to replace the part myself and they happily posted it out. When one of the rubber feet came off another laptop they couriered me a brand new battery overnight (the foot is glued to the battery).
And, if I want more memory or disk, I can do that myself no trouble. No seals, no glue, no warranty stickers.