As much as people love to exaggerate issues with Apple's products, Apple itself isn't particularly great when it comes to acknowledging hardware issues.
Neither is Microsoft, I owned a Surface pro and it was barely usable. Lots of people having the same experience, Paul Thurott being vocal about it. Microsoft remaining in denial. Not sure if the denial had any effect on people purchase decisions but I would never buy another Microsoft computer again.
I had an insane amount of network issues with my Surface Pro 3, and it received 35+ software updates regarding the marvel adapter over years before it started being reliable.
