I tried to cancel SoFi Money online (after not using it because of terms I didn't like that they didn't mention til after signing up), and they told me I had to call to cancel... this after everything else on their site that I use is online-only.
I told them if I had to call, I would call my lawyer first, who would be calling them... and then they wrote back that they canceled.
So, these companies don't need to make you call, and even if it's inconvenient, difficult, or impossible to call to cancel, some won't budge. This should be illegal; if I sign up online, I should be able to cancel online. Making these artificial steps hampers business, my work time, my personal time... sitting on a phone waiting or slogging through steps or upsells is not a good way to do business and interferes with everything else.
It hasn't bothered the politicians enough, who are corporate shills anyway, so they haven't made it so companies have to be reasonable with this, like they did with CANSPAM.
If you by chance see this, would you mind expanding on terms you didn't agree with, either here or privately(email in profile)? It sounds like a sweet deal, and I'm considering moving ahead with them.
I told them if I had to call, I would call my lawyer first, who would be calling them... and then they wrote back that they canceled.
So, these companies don't need to make you call, and even if it's inconvenient, difficult, or impossible to call to cancel, some won't budge. This should be illegal; if I sign up online, I should be able to cancel online. Making these artificial steps hampers business, my work time, my personal time... sitting on a phone waiting or slogging through steps or upsells is not a good way to do business and interferes with everything else.
It hasn't bothered the politicians enough, who are corporate shills anyway, so they haven't made it so companies have to be reasonable with this, like they did with CANSPAM.