I've got to agree with this statement. In my opinion, it's an absolute blessing (and an unavoidable evolutionary outcome) that there is still varying degrees of friction inherent to the process of commenting on many websites. Imagine if every person could throw their uninformed opinions about every topic into the common space with no hassle whatsoever, the signal to noise ratio would be positively devastated. In fact, the coupling of frictionless 1->N communication capacity with continual reinforcement of poisonous ego-centrism in advertising appears to be the precise recipe for the construction of FaceBook-style intellectual wastelands. The blunt fact of the matter is that the vast majority of people appear to have very little of value to contribute to the vast majority of discussions or processes, except perhaps in a passive role. This is not a judgement of value, merely a fact that should be considered from a societal vantage when the design of large information systems is undertaken so that ethical and socially-beneficial decisions can be made.
The concept of preventing a dilution of discourse and output quality by intentionally maintaining a degree of friction in the participation process is well-embodied by, e.g., the effort required to start contributing to certain critical open-source projects like the Linux kernel (think email-based communications, packaging processes, etc.). The notion of friction extends directly to aesthetics as well - consider the difference in discourse level that exists between HN, Reddit, FaceBook, and so on. There are many factors involved in the gradient, but it is worth noting that the aesthetic model employed by a system or product is perhaps the clearest external signal of that system's intended purpose. To that end, the dramatic "gameification" of relatively frictionless communication protocols appears to be incompatible with the idea of truth on a fundamental level. This also applies to the modern incarnation of popular US "news" organizations - think Fox's dramatic music and hyper-augmented hollywood-style visuals, or my personal favorite, CNN's "situation room".
The concept of preventing a dilution of discourse and output quality by intentionally maintaining a degree of friction in the participation process is well-embodied by, e.g., the effort required to start contributing to certain critical open-source projects like the Linux kernel (think email-based communications, packaging processes, etc.). The notion of friction extends directly to aesthetics as well - consider the difference in discourse level that exists between HN, Reddit, FaceBook, and so on. There are many factors involved in the gradient, but it is worth noting that the aesthetic model employed by a system or product is perhaps the clearest external signal of that system's intended purpose. To that end, the dramatic "gameification" of relatively frictionless communication protocols appears to be incompatible with the idea of truth on a fundamental level. This also applies to the modern incarnation of popular US "news" organizations - think Fox's dramatic music and hyper-augmented hollywood-style visuals, or my personal favorite, CNN's "situation room".