In fact one of the first things I reported is the banner at the top of the page saying "BETA This is a new service - your feedback will help us to improve it" - but it does nothing - it's just text, and there's no way of giving feedback. I reported that 3+ weeks ago and it's still useless.
How about the very-less-than-perfect UI? If they'd done even the most basic user testing they would have found lots of problems already, and that they didn't do such testing shows they weren't looking for problems (which is not a UI problem, it's a systemic dev/management problem). I even sent them a link on how to do UI testing, of course that's not been acknowledged.
And the UI will happily hide info you need. Or log you out, losing all the info you've entered because you've not hit the Save button. It's a bit pathetic - I'm a DB guy but I know more about front end usability than they do. And I really doubt they have a test suite of any comprehensiveness.
I could go on - I know the staff at the job centers also have had at least one issue (small but avoidable), I was there when it happened.
For a service intended for use by millions of people, it's not acceptable, not even close.
Shall I go on? I can give specifics, and the total time I've been interacting with this system is probably a couple of hours tops, and I've run into so much.
