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GoDaddy. Come on.

I agree on Amazon, they do their upsells in a great way that isn't distracting. They don't say "Hey, fuck you, user, can't complete the transaction until you consider this offer!"

By and large, though, don't split hairs with me, how many people are doing upsells right?

edit: Bidet complexity is significant, but the benefit is that your asshole is clean and fresh without needing a shower. Which is extraordinary, but obviously only for power users. But that's a different UX kettle of fish.




Too bad that last paragraph doesn't fit in a tweet, it's worth quoting again and again. :-)


> GoDaddy. Come on.

I don't use GoDaddy. I wouldn't know. Why bring them up? As evidence that upsales can be done poorly? I never contested that. You did say that upsales are annoying complexity, obstacles to a purchase.

> By and large, though, don't split hairs with me, how many people are doing upsells right?

Most every place I frequent does upsales well, whether offline or online. I find good upsales a reason to frequent.

People doing upsales right? Apple. Amazon. Ebay (considering your not just buying something, but customising a service). DomainSite, the company I purchase my domains from, does the upsales easily without impeding the checkout process. Choose domain => shopping cart => checkout => Payment info. Along the way, options are provided, but nothing that gets in the way. Also, just now checking, those steps all fall in the same visual area on the page, so you're eyes are already where it needs to be for the next step. Not sure if that's intentional or not.

Regardless, upsales aren't bad. Bad design is still bad, however, one has nothing to do with the other.




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