There's a happy medium somewhere between gamification to make the somewhat monotonous job of a checkout operator more enjoyable, and metrics-driven employment where you're peeing in the corner of an Amazon warehouse because if you drop below the equivalent of 22 items per minute you're fired without the chance for appeal.
I agree that it's not the enemy, and can at times be a useful thing to have as an ally within a healthy business relationship, but it disproportionately gives ammunition to management strategies that don't respect the human.
I agree that it's not the enemy, and can at times be a useful thing to have as an ally within a healthy business relationship, but it disproportionately gives ammunition to management strategies that don't respect the human.