>Not all customers deserve a company’s best efforts
it might not sound nice to phrase it that way, but don't the most loyal or high-value customers deserve better support? If you spend $100k a year on office supplies at staples, you're going to get more attention than a guy who goes in to buy a ream of paper. what's unfair about that?
it might not sound nice to phrase it that way, but don't the most loyal or high-value customers deserve better support? If you spend $100k a year on office supplies at staples, you're going to get more attention than a guy who goes in to buy a ream of paper. what's unfair about that?