Outside of delivering a new development or product that might need someone to stick their neck out, the larger the company mostly the worse they get at everything. Sales, support, raising an invoice, paying your bill, correcting a mistake, you name it.
To customers it really does seem as simple as passing Dunbar's number means support will probably suck or border on non-existant, pre-sales questions will go unanswered or get a process driven irrelevant answer, invoice payment gets ever more lax, and so on.
Or maybe it's that companies smaller than this still have enough people around that care.
To customers it really does seem as simple as passing Dunbar's number means support will probably suck or border on non-existant, pre-sales questions will go unanswered or get a process driven irrelevant answer, invoice payment gets ever more lax, and so on.
Or maybe it's that companies smaller than this still have enough people around that care.