Any New Zealander who is with one of our two dominant internet/phone providers (Spark and Vodafone NZ) has experienced this well - long waits to get someone in the Phillipines who can't actually help you, and doesn't quite understand what they're doing.
They only really compete for new customers, so if you ever ring them to sign up, well, boy howdy that's a whole other experience. Calls answered immediately by knowledgeable people.
Duopolies - for when you like pretending you have a competitive market.
They only really compete for new customers, so if you ever ring them to sign up, well, boy howdy that's a whole other experience. Calls answered immediately by knowledgeable people.
Duopolies - for when you like pretending you have a competitive market.