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Try this:

Grandma: I'm typing domain.com into my browse on [random device] and it doesn't work.

Nerd grandchild: well that's because it doesn't exist.

Grandma: But it works on my other computer.

Nerd grandchild: that's because the browser tries lots of domains like www.domain, domain.org and so on when you enter domain.

Grandma: yes, I noticed that. When I enter www.domain.com, it automatically corrects it to domain.com. So that's must be the right one, surely?

Nerd grandchild: Nope. domain.com is the correct domain. It's just trying not to confuse you.

Grandma: ?




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