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That's not the point; you don't get awards for purposefully and repeatedly violating company policy on a hunch that the customers prefer it.

And you're actually validating Amazon's policy: you're annoyed and yet you're still both a Prime member and a WF client, which means they lost nothing by annoying you.




For business "annoyance" is like a hidden debt that keeps accumulating until it reaches a threshold where they have to pay for the whole amount.


Very true.

I just cancelled my prime account after multiple "annoyances" of packages not coming in 3 days, being dropped at the post office instead and getting delayed a day, and the straw that broke the camel's back - no compensation for missed delivery dates. I had to twist an agent's arm like crazy to get a month of prime.




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