Would just like to say Chick-fil-A should publish more like this. They are absolutely knocking it out of the park with tech. My wife and I are friends with a few operators (they don't have "owners"). I recall them, several years back, trying to get me to quit consulting to come work with them and open more stores. "Food service, ugghhh, no offense" I said. A friend whipped out her phone and showed me their really great in-house app that showed detailed analytics for her store (everything you could imagine) and tools for for doing purchasing and much more we didn't have time to get into. This is circa 2010 if I recall. For reference the iPhone SDK dropped in late 2007 and these folks were already way onboard with mobile. I was impressed.
