On: How Our Startup Got Featured on CNN

[thewordpainter]

that's great stuff. quick suggestion: if you're collecting the first names of your users, you should make sure to include their name when addressing that email. it does wonders to make it seem more personalized.

smaller suggestion: considering the tone in the email, i think the ask could be a bit more informal than "please respond..." <-- sounds very robot-like. i would say "if so, let us know the best number to reach you :) "

hope that helps. thanks for sharing!

-adam

[jimmoran → thewordpainter]

We don't grab the first names on signup, but sometimes it's readily apparent from the address. In those cases we try to personalize.

Agree about the 'please respond' totally robotic. Will fix.