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The original post is yet another example of taking to personal blogs to get proper customer support for critical services.

I find this concept terrible. The eventual, theoretical end-point is that only the elite, social-media connected individuals will get help with their Gmail issues. I'm not worried about me, I'm worried about 70 year-olds who don't run blogs and don't have 40k insta followers.

So yes, crowdsourcing such a thing, in a simple, clear way, would be an absolute blessing. Think Github issues but then 1000x more accessible for average consumers.




> I find this concept terrible. The eventual, theoretical end-point is that only the elite, social-media connected individuals will get help with their Gmail issues.

Another, better outcome would be if Google get tired of getting bad PR and decides to 1. remove traps like the one we are discussing and/or 2. fix their support system.




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