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This is a very cool deal and I just bought it, but please be careful when redeeming the twilio promo code.

You must purchase $20 of twilio credit, but if you get the promo code wrong, it will charge your card and tell you that the code wasn't found. There is no way to enter the code without paying again. I put in a helpdesk ticket about the issue.

The problem for me was that the appsumo page is really cluttered and disorganized. There are two columns, one named "Product" and the other one is named "Code", but there are some rows that encompass both columns which make them seem like dividers and it isn't clear what the text in those columns are supposed to be associated with. Anyway, there is one "divider" line a few lines above Twilio that says "Promo code is XXXXX" and I assumed that was the code for all of the products below it, without realizing that there was a "code" column. Yes, it's my fault for jumping the gun, but in my defense, that page is pretty bad.




Unfortunately our promo code system requires a payment and we tried to make it very clear on the AppSumo page what the requirements are. We couldn't change our system in time for this promo so we had to run with it as is. If you run into this issue, please email help@twilio.com and we will take care of you.


I knew a payment was required and I'm okay with that. My suggestion is that the payment isn't processed if the code is invalid. This gives the user the chance to correct the code if they made a mistake.


You're absolutely right. I will make sure this gets reported to the correct people.


I just got a 'Promo code has expired' error and it charged me 20 anyway.


Email help@twilio.com Attn: JohnS/AppSumo and we'll take care of you right away.

See: http://news.ycombinator.com/item?id=1769131


Thanks, just resent my mail with that subject.


Check out your dashboard. Updated instructions on redemption...


Mc_Big_G

Agreed. Our page sucks and needs some serious work.

We just did a push so the code should show up in the right place. Let me know if that's better.

If you or anyone has issues / questions, noah [at] appsumo or call me 415 886 SUMO


Hmmmm, I don't see the difference when I refresh the page. My suggestion would be to place a divider between each row in the table, similar to the <th> row.


Thanks. I'm committing that change now. I'll update when it's live in a second...


Refresh your screen. Thoughts?


Sorry, I don't see the change. I tried different browsers...


I see it now, much better! Thanks for being so responsive.




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