There's usually some happy or at least less unhappy middle ground.
Yes, businesses often have unique needs and sometimes they're so unique and so critical that they're worth heavily customizing for.
On the other hand, I like telling a story from not that many years ago when a very small business (I'm talking like 10 people) wanted to get off running their own Exchange server. Exchange made sense when they set it up but Gmail and the like had come on the scene since.
The CEO eventually had to mandate it because the person who ran the business side of things was incredibly strongly opposed because they were used to storing emails associated with contracts in a hierarchical folder structure and, at the time, Gmail didn't support nested labels.
In that case, change how you do things to match the software was absolutely the right answer.
Yes, businesses often have unique needs and sometimes they're so unique and so critical that they're worth heavily customizing for.
On the other hand, I like telling a story from not that many years ago when a very small business (I'm talking like 10 people) wanted to get off running their own Exchange server. Exchange made sense when they set it up but Gmail and the like had come on the scene since.
The CEO eventually had to mandate it because the person who ran the business side of things was incredibly strongly opposed because they were used to storing emails associated with contracts in a hierarchical folder structure and, at the time, Gmail didn't support nested labels.
In that case, change how you do things to match the software was absolutely the right answer.