I hate to say this, but the MTA/Subway in NYC has reached the level of service that you can expect from a third country system. The pain is even worse during the summer where all stations have a mix of scorching heat and humidity, and it feels almost like you are in a sauna.
The MTA doesn't just need more money, but a completely change in leadership as well, and putting new people that have higher expectations on the service, and that actually use it themselves.
Even simple thing like "scheduled maintenance" notices look like they were design for lawyers and not normal people.
The current management is totally dysfunctional, and yes Ny Gov. Cuomo is part of the problem. (and the boob wants to run for President). He is going to run down the country just as he is doing with the MTA.
Robots for all the things that a commuter doesn't directly interact with.
The humans belong in the human interface and can remain in the stations; MAYBE as actual patrols on the train looking to provide assistance and keep the peace (and also having access to get in to the control area in case an over-ride is required).
The MTA doesn't just need more money, but a completely change in leadership as well, and putting new people that have higher expectations on the service, and that actually use it themselves.
Even simple thing like "scheduled maintenance" notices look like they were design for lawyers and not normal people.
The current management is totally dysfunctional, and yes Ny Gov. Cuomo is part of the problem. (and the boob wants to run for President). He is going to run down the country just as he is doing with the MTA.
https://www.nytimes.com/2017/05/22/opinion/new-york-subway-a...