Got stuck in the signup flow. First, I was super sketched about giving you my bank details. After a while I found the tiny text that says you use a third party, but I couldn't verify that.
I decided to trust you since you're a YC company, and put in my creds anyway. To log into my bank, they required me to send a verification code to my phone. The text never came, but your flow has no way to go back and either request the text message again or have them send an email instead, so I'm now stuck on bank account verification. :(
So, areas for improvement:
1) Use bigger text to show you're using a third party for bank login, and maybe some way to verify that.
2) Create a way to request another token via text or change to email.
This was a concern for me as well. Brand new relationship with a company: now here's all my most precious banking credentials. There needs to be a lot more assurances around this.
In our case, I used bank creds, and immediately changed them to something else.
One other point of feedback. The AWS rewards is a big draw, but you learn new conditions only after you sign up. I don't think it was intentional but it felt a little bit like false advertising. Be sure to state all the conditions upfront that are required to win the rewards.
So the deal here is: you give us your bank credentials and we won’t require any kind of personal guarantee. Other cards wont get your bank data but will require you to personal guarantee. Fincity is used by intuit/quickbooks, that’s why we chose them.
Agreed. Having a startup, YC or not, have full access to our bank accounts is not giving me warm fuzzies.
I've asked our bank to make all ACH transactions above a threshold require manual authorization to improve our risk exposure. While ACH transactions can be reversed, it wouldn't be pretty do be without funds during arbitration.
I decided to trust you since you're a YC company, and put in my creds anyway. To log into my bank, they required me to send a verification code to my phone. The text never came, but your flow has no way to go back and either request the text message again or have them send an email instead, so I'm now stuck on bank account verification. :(
So, areas for improvement:
1) Use bigger text to show you're using a third party for bank login, and maybe some way to verify that.
2) Create a way to request another token via text or change to email.