Then repair with the same substandard part that ends up failing again later. e.g. 2011 Macbook Pro with the GPU problem.
I've got such a 2011 Macbook Pro, and it had a logic board replacement to fix the GPU problem in late 2014 and now that logic board has failed with the same problem.
They didn't replace it after the 3rd failure? The third time I called about repairing my Core 2 Duo MacBook, they just let me pick out a brand new model for free.
My 3rd failure happened during the recall that they were forced to implement from the class-action lawsuit. My 4th failure happened 3 months later - after the recall legally ended..
I had a failing MacBook Pro PSU which Apple refushed to replace because it was out of warrantee. I was told that I should instead buy a new one.
I found asking for an official Apple estimate of working lifetime was enough get them to post me a replacement with no further questions asked.
In the UK under law you can expect a reasonable working lifetime for anything you buy. Manufacturers can’t really refuse tell you what that is and refuse to replace/repair the product at the same time.
My suspicion is that Apple don’t want state upfront, your new laptop is only going to last 2 or 3 years (MTF) and then will probably go kaput because that would change the way people assess the value of new purchases.
If something is a consumable and is going to wear out you should expect that to be clearly stated.
And my point was that 4 years is completely acceptable amount of coverage. If you want to keep your computer longer, by all means, but you shouldn't expect repairs to be covered forever.
> but you shouldn't expect repairs to be covered forever.
or you could design your products so that if it breaks, its easier for the user to repair it themselves instead of advocating for throwing it in the trash and buying a new product.
I have a Thinkpad from work and a MagSafe MacBook at home. I wanted to love the Thinkpad so I don’t have to even entertain the possibility of being ripped off buying a new MacBook in the next couple of years. It’s a great pc laptop, better than most I’ve used. But it’s not in the same league as my old MacBook. A lot of the problem is how the hardware works under windows - it just doesn’t quite ‘click’. It feels disjointed and it’s really not enjoyable to use. I’ve only had it for a few months so it may grow on me. But the trackpad is really bad, like all other pc laptops I’ve tried. How on earth did they (Microsoft? Lenovo?) decide dragging a single finger on the trackpad could sometimes be a drag, rather than moving the pointer? Did anyone actually test it and decide it was good? Or just ‘good enough’?
Oh hell. I've had the GPU replacement a couple of years back on my MBP Late-2011. That machine might be the Ship of Theseus by now, but it still holds up.
My 2011 MacBook Pro failed with a dead GPU in the store as they were returning it to me with a brand new logic board. The level of QA on that batch of GPUs was astoundingly bad.
I've got such a 2011 Macbook Pro, and it had a logic board replacement to fix the GPU problem in late 2014 and now that logic board has failed with the same problem.