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I'm pleased they're doing this, but that rubbed me the wrong way too. It is clearly a design problem with the keyboards themselves, it wasn't some manufacturing defect.



A design problem can push tolerances to the point where it fails in a small percentage of cases (environments with rougher handling, temperature, or humidity).

If the problem affected a large percentage, it likely would have been caught and fixed before release, which is cheaper than burning labor, parts, and PR in a recall.


> If the problem affected a large percentage, it likely would have been caught and fixed before release

By that logic no product would ever have a mass recall, but they do, just as this one does.




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