All the rewards and loyalty programs are keeping track of all your activity and is being made accessible to the staff that interacts with you. From a business perspective, an unknown person offers more risk than an known person so it makes financial sense to know who you're dealing with. In high margin, low volume businesses this was already in place, just with sales people keeping track. It just wasn't easily possible to do that for whole populations until recently such as retail, hotels, airlines, etc.
I imagine soon many will start cataloging how many times a customer causes damage or makes a scene or is rude to staff, and if it gets logged with enough frequency, they get banned system wide. It'll be interesting to see how long "the customer is always right" stays in place once we have no choice but to deal with home Depot or Lowe's, or Walmart vs target vs Amazon, or one of the 4 or 5 airlines and hotel companies.
Lenders and landlords have been doing it since forever, no reason for the other businesses to not get on board. All the troublemakers will be sifted through and left to deal with organizations outside of the mainstream.
I imagine soon many will start cataloging how many times a customer causes damage or makes a scene or is rude to staff, and if it gets logged with enough frequency, they get banned system wide. It'll be interesting to see how long "the customer is always right" stays in place once we have no choice but to deal with home Depot or Lowe's, or Walmart vs target vs Amazon, or one of the 4 or 5 airlines and hotel companies.
Lenders and landlords have been doing it since forever, no reason for the other businesses to not get on board. All the troublemakers will be sifted through and left to deal with organizations outside of the mainstream.