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> "Thanks, means a lot. We're glad you like it!" If the response is "We'll pass that onto the team!" it's okay, but not great.

Why rank them in that order?

Is your point that the representative should feel like part of the team?




The ideal case is that the representative is part of the team. Perhaps he/she is in the same office or actually a developer. But it's okay if they're in a different team as long as they can open a communication channel if needed to say, clear up some confusion of a docstring written deep into an SDK by a developer.




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