I like the true listening in your approach. Responding that way reinforces agency.
I think that's also compatible with having an expectation that the situation will change over time, that most often the intensity of suffering will decrease, and that the survivor will get their life back on track.
I think that's also compatible with having an expectation that the situation will change over time, that most often the intensity of suffering will decrease, and that the survivor will get their life back on track.