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My old employer, a phone retailer, would check how long the user had been browsing the site and what they looked at.

We noticed that legit customers tended to take their time on our site. They would look at several pages and not immediately add something to the basket and checkout.

Of course, some legit customers would demonstrate the same pattern particularly when a new phone was launched - but that wasn't too common.

So if the user spent less than five mins on the site before checking out, or if they only looked at one product page then that order would automatically be flagged for manual review. 60% percent of those orders were rejected.




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