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confounded
on March 29, 2018
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Uber Is Ripping Off Frequent Riders and Here’s How...
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It sounds like we may need a catchy term for that gap you mentioned, the one where as a consumer I'm ready to jump but the alternatives (if any still exist) don't feel like they're worth the trouble.
Captive customers? Rubes?
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Captive customers? Rubes?