Wearing my SaaS product manager hat I’d say shoot them an email describing your expectations and suggesting your price point. I’ve rejigged product packaging myself in response to high quality/specific presales feedback and reached additional market segments as a result.
And conversely, I have an unmarketed plan with <well known IaaS provider> despite being a tiny customer with no leverage - the point being that the packages marketed aren’t always the complete range available. But you have to ask.
This is especially true for SaaS where the margins are huge and business models are designed to simplify and obfuscate the true costs of running a business.
And conversely, I have an unmarketed plan with <well known IaaS provider> despite being a tiny customer with no leverage - the point being that the packages marketed aren’t always the complete range available. But you have to ask.