You get a sense of positivity by just going through the stellar website and documentation (eerily similar to Stripe). It is beautifully designed and easy to understand. Kind of gives the feeling that they are in it for the long run unlike many other get rich quick Ponzi cryptocurrencies out there.
I recently had extensive contact with someone on their support staff(Robert) regarding issues with my stellar coins(issued back in 2014 which I had completely forgotten about until a month ago). We exchanged probably 10-20 emails trying to resolve my issue, which was eventually satisfiable resolved. I came away with a very positive opinion about the seriousness of the team.
