I have had a similar experience. People hate change, and will do their best to not change their processes, ever, unless someone makes them (which rarely happens). They'd rather spends hundreds of millions of dollars inventing some new piece of software just so that don't have to spend a minute pressing a button they don't want to press.
I am convinced 90% of corporate IT software would be irrelevant if the businesses were willing to change 5 or 10% of their process.
I am convinced 90% of corporate IT software would be irrelevant if the businesses were willing to change 5 or 10% of their process.