Not disagreeing with the point made, but why is this "article" (or rehash of other people's management philosophy) on the intercom site? What does it have to do to with them outside the fact they probably have managers. I might be a sour old man, but I honestly don't get these infomercial type blog posts. It makes me have a lesser opinion of companies publishing these types of things, although with intercom their beep boop sound already pretty much destroyed any sympathy. /s
