> let's let the author try to convince you that NPS is a harmful, horrible number to summarize a company's performance on.
None of your arguments here are based on data. Do you have some evidence that a measured NPS score proved that the metric is bad? The WP link you posted to criticisms is all arguing relative merits. None of them are particularly strongly opposed, and none claimed that NPS doesn't work.
> The author would also tell you that NPS is easily gamed
Do you have data showing NPS scores being gamed?
Easily gamed and actually gamed are two completely different things. Having tried to measure NPS before, I found that 0 people appeared to be gaming the system, my customers told me honestly that my product was mediocre.
To suspect that the polls are being gamed, you assume there's something in it for the respondent, right? What benefit do you think there is for respondents to answer dishonestly?
> In other words, the author believes if executives want a simple metric that is better than NPS, a random number generator is the fastest and cheapest way to achieve it.
I hate to say it, but this kind of hyperbolic statement is having the opposite of the intended affect, it's reflecting on the author.
None of your arguments here are based on data. Do you have some evidence that a measured NPS score proved that the metric is bad? The WP link you posted to criticisms is all arguing relative merits. None of them are particularly strongly opposed, and none claimed that NPS doesn't work.
> The author would also tell you that NPS is easily gamed
Do you have data showing NPS scores being gamed?
Easily gamed and actually gamed are two completely different things. Having tried to measure NPS before, I found that 0 people appeared to be gaming the system, my customers told me honestly that my product was mediocre.
To suspect that the polls are being gamed, you assume there's something in it for the respondent, right? What benefit do you think there is for respondents to answer dishonestly?
> In other words, the author believes if executives want a simple metric that is better than NPS, a random number generator is the fastest and cheapest way to achieve it.
I hate to say it, but this kind of hyperbolic statement is having the opposite of the intended affect, it's reflecting on the author.