« More people are unhappy with the NHS than satisfied for the first time in a poll of the public run by Britain’s doctors, and 70% say they think the health service is going in the wrong direction. »
As the other reply sources, the "wrong direction" the public thinks the service is going in is increased privatisation as a result of austerity measures, typically. This is also why dissatisfaction is happening "for the first time" - up until now, the standard of national healthcare has been high, to an internationally-recognised extent.
> Department of Health (DH) figures show that the amount of its funding that has gone to “independent sector providers” more than doubled from £4.1bn in 2009-10, Labour’s last year in power, to £8.7bn in 2015-16.
> Slow-release privatisation has also seen the percentage of the DH budget finding its way into private hands rising from 4% in 2009-10 to 8% in the last financial year.
That "wrong direction" poll may well reflect concern over the slow privatization of the NHS described here.
https://www.theguardian.com/society/2017/jun/26/uk-public-ar...