I don't think they deserve empathy at all. If they can't implement the feature to the level of being usable they should just cut the feature instead of annoying the user.
So much software development today is about getting story points on a velocity chart and claiming that features have been delivered even if the feature is actually useless. A Minimum Viable Product should actually be viable.
So, let's fail Spotlight on iOS too, because searching for tdbank never works for me to bring up the TD Bank app. Seems like such a simple thing, but nope. Can't forget that bloody space. And that seems like a bigger failure than anything the article was talking about.
So much software development today is about getting story points on a velocity chart and claiming that features have been delivered even if the feature is actually useless. A Minimum Viable Product should actually be viable.