> My non-tech friends are all using Uber / UberEats with no clue about the company, and the CEO
Just like we don't know anything about the CEO of the product making your detergents, the CEO of the brand of clothes you purchase, the CEO of your oven at home... Not knowing about CEOs is rather the norm, not the exception, and ultimately if the product/service is good, the CEO does not matter for most people, or they are only going to care about it in passing and then return to their old habits. GoDaddy is still in business.
Just like we don't know anything about the CEO of the product making your detergents, the CEO of the brand of clothes you purchase, the CEO of your oven at home... Not knowing about CEOs is rather the norm, not the exception, and ultimately if the product/service is good, the CEO does not matter for most people, or they are only going to care about it in passing and then return to their old habits. GoDaddy is still in business.