Only if everything goes into the two categories: 1.) send again 2.) reimburse/take back
Everything else doesn't work at all.
I had a phone from Amazon, empty box delivered, they had no way to stop the contract, weeks of pain, my threat getting the police involved solved the problem.
Amazon Logistics didn't deliver important stuff with evening express several times, Amazon did nothing.
One time they tried to deliver an order at 10pm (!). And I had a 10-minute discussion with support who told me it was deliver 10am until they reread the entry and agreed it was 10:07pm - at an office address.
Support stuff lied to me and put lies in their support system.
I recently received an empty box from Amazon. No more than 5 minutes with their online support and they had created a new order to re-send the item with their fastest shipping option. Easiest customer support experience I've ever had honestly.
Only if everything goes into the two categories: 1.) send again 2.) reimburse/take back
Everything else doesn't work at all.
I had a phone from Amazon, empty box delivered, they had no way to stop the contract, weeks of pain, my threat getting the police involved solved the problem.
Amazon Logistics didn't deliver important stuff with evening express several times, Amazon did nothing.
One time they tried to deliver an order at 10pm (!). And I had a 10-minute discussion with support who told me it was deliver 10am until they reread the entry and agreed it was 10:07pm - at an office address.
Support stuff lied to me and put lies in their support system.