Yeah, that's absolutely the problem they have. One time I ordered some road bike tires. Amazon sent mountain bike tires by the same manufacturer. I told Amazon. They sent me two more of the wrong tires. I told Amazon. They sent me two more of the wrong tires. I gave up. They don't read anything you write to them, they just either send you something or give you your money back.
I guess most people value money over anything else, but if I take the time to help them correct their inventory problem, it would at least be nice if they fixed it.
Very similar thing happened to me about 12 years ago.
I ordered some glassware, very fragile. It was packaged incorrectly, basically shoved in too big of a box with no padding or anything. Or if there was padding it was very, very minimal. It arrived broken, of course. It would have been nothing short of a miracle if glassware survived that packaging.
Told Amazon the item broken due to poor/incorrect packaging. They sent another packaged identically, broken.
Told Amazon, same thing, they sent another packaged identically, broken.
I tried one more time begging them to package it correctly and got another packaged identically, broken.
I just gave up and decided I didn't really need it, got a refund, and continued to drink out of dollar store plastic cups. There was absolutely no getting through to them what they problem was. I ended up feeling defeated with 4 sets of broken glasses.
Another "they don't read anything you write to them" story... Several years ago I sold a memory card via FBA. The buyer returned the card, they said they were returning it because of a defect, they said "card slows down significantly after it gets half full." Amazon's wearhouse receives the return, they mark it as sellable, and then sell it (as new) again!! Clearly its not new, the problem was evident only from using it! The new buyer didn't complain or ask for a refund, thankfully for me, but the card might have been commingled (I don't recall) so another seller might have been dinged if Amazon shipped out the used card to their buyer.
If the return reason is "defective," why would mark as sellable ever be possible?
>If the return reason is "defective," why would mark as sellable ever be possible?
Because customers don't always tell the truth, as in your perception of truth might be different from my perception of truth, meaning what's considered defective to you might be perfectly acceptable to me and to other customers.
I guess most people value money over anything else, but if I take the time to help them correct their inventory problem, it would at least be nice if they fixed it.