No, they didn't "[cost] Nintendo more money than the second Switch is worth". Nintendo could just have said, "Keep it" and only been out the cost of a support call, which is necessarily less than the cost of a Switch.
Nintendo is the one in the wrong here.
The customer wouldn't have been wrong to do nothing and keep it, but calling them and admitting the mistake is definitely the moral high-road here. It may not be the smartest thing, but that's different.
Nintendo is the one in the wrong here.
The customer wouldn't have been wrong to do nothing and keep it, but calling them and admitting the mistake is definitely the moral high-road here. It may not be the smartest thing, but that's different.