A few weeks back I ran in to the same issue with accidentally making a purchase while connected to PIA. Mine was also flagged and I had to jump through several hoops to prove I made the purchase. It was a pain but I completely understand why that happened and I'm still very happy with PIA.
I will mention that while it doesn't magically fix slow speed issues, they have the ability to report a slow server through the app (on Windows, I can't attest to any others). You just right click the icon in the notification tray and click "Send Slow Speed Complaint." They do add more servers in areas that are overloaded.
I will mention that while it doesn't magically fix slow speed issues, they have the ability to report a slow server through the app (on Windows, I can't attest to any others). You just right click the icon in the notification tray and click "Send Slow Speed Complaint." They do add more servers in areas that are overloaded.