maybe customers are shifting toward self service because they don't want a relationship with companies
Ding ding ding. Especially when said relationship is just a thinly veiled excuse to upsell us, sidesell us, and/or nickel and dime us. Call it squeeze-fatigue.
Further, no one has a 'relationship' with a company anyway, that's just marketing speak. It's business, not personal, and companies won't hesitate to do what's in their best interests at the expense of customers (or employees), unlike a real friend or family member that you have a real relationship with. Businesses don't make sacrifices for their customers the way real friends do sometimes.
Just because businesses won corporate personhood way back when doesn't actually make them people you can have an honest, agenda-free relationship with.
Using relationship in this context is just marketing koolaid.
Ding ding ding. Especially when said relationship is just a thinly veiled excuse to upsell us, sidesell us, and/or nickel and dime us. Call it squeeze-fatigue.
Further, no one has a 'relationship' with a company anyway, that's just marketing speak. It's business, not personal, and companies won't hesitate to do what's in their best interests at the expense of customers (or employees), unlike a real friend or family member that you have a real relationship with. Businesses don't make sacrifices for their customers the way real friends do sometimes.
Just because businesses won corporate personhood way back when doesn't actually make them people you can have an honest, agenda-free relationship with.
Using relationship in this context is just marketing koolaid.