They have invested heavily over the lifetime of the company in avoiding providing support. That reputation can never be revived.
Google does not have direct customer support in its DNA, it has the opposite, whatever that is.
They have not demonstrated relentless commitment to being available to resolve issues, and nothing matters more than this if you've bet your company on their platform.
If something goes really wrong. Amazon has your back and you'll find someone who'll listen who has the power to resolve it. Google, you're stuffed. If you've built you're business around that thing that went wrong, well time for regret.
Personally, this has not been my experience of the Firebase team actually - for me they have always gone out of their way to help find solutions and give all kinds of advice.
They have invested heavily over the lifetime of the company in avoiding providing support. That reputation can never be revived.
Google does not have direct customer support in its DNA, it has the opposite, whatever that is.
They have not demonstrated relentless commitment to being available to resolve issues, and nothing matters more than this if you've bet your company on their platform.
If something goes really wrong. Amazon has your back and you'll find someone who'll listen who has the power to resolve it. Google, you're stuffed. If you've built you're business around that thing that went wrong, well time for regret.