In the UK, and I think many other European countries, the direct debit system is very heavily slanted in favour of the customer.
Here[1] is the UK Direct Debit Guarantee. It's extremely easy for the customer to reverse a transaction, and (advising the merchant) "Given the limited scope for appeals [against counterclaims] within the Direct Debit scheme, most disputes happen outside of it".
Here[1] is the UK Direct Debit Guarantee. It's extremely easy for the customer to reverse a transaction, and (advising the merchant) "Given the limited scope for appeals [against counterclaims] within the Direct Debit scheme, most disputes happen outside of it".
https://gocardless.com/direct-debit/guarantee/