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I'm hardly socially in-touch. I just observe people's interaction with technology both at my job (Devops), and in the wider world.

If you want to have some idea of the challenges - read reddit's Tales from Tech Support[1] subreddit. For a non-IT focus, the Just Rolled Into the Shop[2] subreddit has a similar theme - that people refuse to read instructions, educate themselves, or even listen to basic instructions on things.

Better still - do a 'ride along' with someone who does hands-on IT support for a few weeks.

I suspect the only way we will get it if Apple decides to make an ID platform that integrates with the iPhone.

[1] https://www.reddit.com/r/talesfromtechsupport [2] https://www.reddit.com/r/Justrolledintotheshop/




I've done a fair amount of tech support in my career. The divide in our thoughts seems to be that I'm not thinking of a system that will be quickly popular and adopted, but rather one that is secure and eventually wins over users. Users may be reluctant but as they continue to suffer from data loss they'll slowly learn to use proper security regardless of the UX hurdles.


[2] is basically an enthusiast sub and filled likewise filled with unrealistic expectations of normal people. The mechanical equivalent of "what kind of neanderthal doesn't run no-script?"

[1] is better because it's real stories.




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