If Scribd would be a technology startup in the sense that it would leverage NEW technology or develop NEW technology, it would make sense for it to take a longer period of time to become profitable.
However, Scribd is just another company leveraging the internet delivering a service to their customers. Nothing great and nothing fancy going on there and if the idea would indeed be worth the effort, they should have no problem starting of profitable or getting it profitable within the first year of operation.
Scribd is just another company leveraging the internet delivering a service to their customers.
You mean like Amazon, or eBay, or Google?
None of those companies make much of anything either.
Good point on responsiveness, my experience is that even pain-in-the-ass customers are important. Sometimes they're the most important ones over the long haul. But you're still a pain in the ass ;-)
